«Are you accepting new patients?»

A question often asked on the phone – an our answer invariably is «Of course!»

So if you’d like to make an appointment, whether it’s your first time or you’ve been here before, simply give us a call or send an e-mail – we’ll call you back.

However, as we caanot always read e-mails immediately, it is easier and safer if you call us if you have an urgent problem or a specific question.

In order to make an appointment we need your name, address, phone number and date of birth. When you’re coming for your appointment you need to bring your health insurance card.

«How long do I have to wait for an appointment?»

It’s difficult to make a blanket statement here. In short: Not very long.

If you have an acute problem or an emergency, we will try to find a free slot for you on the same day. Should that be not possible, there is always the 24h emergency service of the Lucerne ophthalmologists: 0900 466 466 – CHF 1.-/min.

For regular appointments, it is usually possible to find a slot within two weeks – provided you’re flexible where date and time are concerned. Otherwise, 3–4 weeks should be possible, unless, of course, we’re closed for holidays or conference visits.

A challenge in every year: October to Christmas
After the autumn school holidays our phones are rining constantly as many patients try to make an appointment before Christmas. Unfortunately, this regularly leads to our appointment slots being filled by mid-November. This can be quite frustrating for all parties involved, and we can only ask for your understanding – filled slots are, well, filled.
You might consider before the autumn school holidays, though\hellip;

Important to know:

  • The second most common question is how long the appointment will take. For a complete examination you’ll be occupied for about 45 minutes (this includes examination(s), waiting room, …)
  • Often, especially true for new patients, we have to do a thorough examination of the retina, to this end you’ll get eye drops which will dilate your pupils (=Mydriasis).
    If you need a mydriasis, it will take about 20–30 minutes for the eye drops to take effect, hence the whole appointment is extended by about 30 minutes.
  • After mydriasis, your eyesight will get worse for a short time. During this time, about an hour, you must not drive a car or do other things that depend on your eyesight.